FAQ
Got a question? Below you can find the most commonly asked questions about our systems and gaming in general. Is your question not here? Please feel free to contact us directly and we will get back to you asap! If you have bought a system and are looking for troubleshooting advice, please visit our troubleshooting guide.
Do you have a shopfront?
We no longer operate a physical retail showroom, but we are fully open online. You can shop our range through our website with fast shipping available Australia-wide.
Do you ship/deliver?
Yes, we offer free delivery Australia wide. Whether you’re in a major metro area or a regional town, we offer reliable and insured delivery directly to your door. We currently do not ship internationally.
Do your products come with warranty?
All refurbished PC’s come with a 12 Month Hardware warranty, all brand new PC’s come with a standard 36 Month Hardware warranty.
Can I get an extended warranty?
Yes, extended warranty is offered with some products as an optional add on. Please see each individual product listing.
Do you offer trade in of my current pc?
We currently do not offer trade in of any computers or other products, due to strict quality standards. Some exceptions may be granted on individual components on a case by case basis.
What I want is not listed on your site, do you do custom builds?
Yes, we can do completely custom builds to your specification. Please contact us directly for a quote at sales@xgamingsystems.com.au
What is your turnaround time from when I order?
After we receive your order, processing times are generally between 2-5 business days until shipment. You will receive an email notification once your system has been shipped or is ready for delivery by one of our technicians if you are located on the Gold Coast, QLD. Occasionally there may be slight delays depending on stock availability, especially around holiday season. If you are in a hurry, please contact us first to confirm stock availability to avoid disappointment.
How long does shipping take?
Shipping time varies depending on location with the average time being between 2-5 business days for the Australian Eastern Coast, 4-7 business days for other locations. During holiday season there may be delays so be sure to order ahead of time. If you are in a remote or rural area it may take longer than normal so keep this in mind. We ship with Aramex Australia or Australia Post, depending on your area.
My system is out of warranty and I have an issue, can you still help?
If you are local, we offer repairs, upgrades and more. Contact us and one of our techs can assess your system. You may also ship your system back to us for repairs or servicing.
Do you ship to PO boxes or Parcel Lockers?
Due to high value items needing to be signed for, we do NOT ship to PO Boxes or Parcel Lockers. We use multiple shipping companies who do not service PO Boxes or Parcel Lockers. We require either a business or residential address for delivery. If a PO Box or Parcel Locker address is used, we may have to cancel your order, so please ensure that your address is correct when placing an order.